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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 44–45 (page: 36)

Updated On: 10-Feb-2026
Page 36 of 85
PDF with 418 Questions

Which of the following would be defined as part of every process?

1 Roles
2 Activities
3 Functions
4 Responsibilities

  1. 1, 2 and 4 only
  2. All of the other alternatives apply.
  3. 2 and 4 only
  4. 1 and 3 only

Answer(s): A



Which of the following statements is CORRECT?

  1. The CMS is part of the Configuration Management Data Base (CMDB)
  2. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
  3. The Service Knowledge Management System (SKMS) is part of the CMS
  4. The KEDB and the CMS form part of the larger SKMS

Answer(s): D



Which of the following is NOT a purpose of Service Transition?

  1. to provide quality knowledge of change, release and deployment management
  2. to provide training and certification in project management
  3. to ensure that a service can be managed, operated and supported
  4. to plan and manage the capacity and resources requirements to manage a release

Answer(s): B



Which of the following is NOT a purpose of Service Transition?

  1. To provide training and certification in project management
  2. To provide quality knowledge of Change, Release and Deployment Management
  3. To ensure that a service can be managed, operated and supported
  4. To plan and manage the capacity and resource requirements to manage a release

Answer(s): A



Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

  1. Service Portfolio Management
  2. Service Level Management
  3. Component Capacity Management
  4. Demand Management

Answer(s): D



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