Palo Alto Networks

Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 45–47 (page: 37)

Updated On: 10-Feb-2026

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QUESTION: 45

Availability management is responsible for availability of:

services and components
services and business processes
services, components and business processes
components and business processes

Answer(s): A

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QUESTION: 46

Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

Implement
Measure
Perform
Do

Answer(s): D

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QUESTION: 46

Which is NOT a purpose of Service Transition?

Ensure that a service can be managed, operated and supported.
Provide quality knowledge of Change, Release and Deployment Mgmt.
Plan and manage the capacity and resource requirements to manage a release.
Provide training and certification in project management.

Answer(s): D

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QUESTION: 46

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

internal departments
customers
the facilities manager
suppliers, manufacturers and vendors

Answer(s): D

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QUESTION: 47

Which of the following is the BEST description of a centralised Service Desk?

There is a single desk in one location serving the whole organization
The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
The desk provides 24 hour global support
The desk is co-located within or physically close to the user community it serves

Answer(s): A

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