Which Function would provide staff to monitor events in an Operations Bridge?

Answer(s): B

The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?

Validation and Testing
The business value that can be expected from a given service
Performance and capacity requirements of services and IT infrastructure
Roles and responsibilities required for an effective service management implementation

Answer(s): A

Which of the following is a good metric for measuring the effectiveness of Service Level Management?

Answer(s): A

Which of the following is NOT an aim of the Change Management process?

Overall business risk is optimised
Standardised methods and procedures are used for efficient and prompt handling of all Changes
All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
All budgets and expenditures are accounted for

Answer(s): D

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