Free ISEB-ITILV3F Exam braindumps download (ISEB-ITILV3F exam dumps Free)

QUESTION: 11

Which of the following are the two primary elements that create value for customers?

Value on Investment, Return on Investment
Customer and User satisfaction
Understanding Service Requirements and Warranty
Utility and Warranty

Answer(s): D

QUESTION: 12

The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

It is also structured around the Service Lifecycle
It provides guidance to specific industry sectors and types of organization
It consists of five publications
It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B

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QUESTION: 13

The MAIN objective of Service Level Management is:

To carry out the Service Operations activities needed to support current IT services
To ensure that sufficient capacity is provided to deliver the agreed performance of services
To create and populate a Service Catalogue
To ensure that an agreed level of IT service is provided for all current IT services

Answer(s): D

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QUESTION: 14

Which of the following statements BEST describes a Definitive Media Library (DML)?

A secure location where definitive hardware spares are held
A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
A database that contains definitions of all media Configuration Items (CIs)
A secure library where definitive authorised versions of all software and back-ups are stored and protected

Answer(s): B

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