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Free ISEB-ITILV3F Exam Braindumps (page: 4)

Page 4 of 42
PDF with 162 Questions

Which of the following is step 1 in the 7 Step Improvement Process?

  1. Prepare for action
  2. Define what you should measure
  3. Where are we now?
  4. Identify gaps in Service Level Agreement (SLA achievement

Answer(s): B



Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?

  1. Service Strategy
  2. Service Transition
  3. Service Operation
  4. Continual Service Improvement

Answer(s): C



Which of the following are the two primary elements that create value for customers?

  1. Value on Investment, Return on Investment
  2. Customer and User satisfaction
  3. Understanding Service Requirements and Warranty
  4. Utility and Warranty

Answer(s): D



The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

  1. It is also structured around the Service Lifecycle
  2. It provides guidance to specific industry sectors and types of organization
  3. It consists of five publications
  4. It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B






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