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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 16–20 (page: 5)

Updated On: 10-Feb-2026
Page 5 of 34
PDF with 162 Questions

What would be the next step in the Continual Service Improvement Model (CSI) after:

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

  1. What is the Return On Investment?
  2. How much did it cost?
  3. How do we keep the momentum going?
  4. What is the Value On Investment?

Answer(s): C



Which of the following provides resources to resolve operational and support issues during Release and Deployment?

  1. Early Life Support
  2. Service Test Manager
  3. Evaluation
  4. Release Packaging and Build Manager

Answer(s): A



Which of the following is a valid role in the RACI Authority Matrix?

  1. Configuration
  2. Consulted
  3. Complex
  4. Controlled

Answer(s): B



Which of the following is NOT a purpose of Service Transition?

  1. To ensure that a service can be managed, operated and supported
  2. To provide training and certification in project management
  3. To provide quality knowledge of Change, Release and Deployment Management
  4. To plan and manage the capacity and resource requirements to manage a release

Answer(s): B



Which of the following is concerned with fairness and transparency?

  1. Capacity Management
  2. Governance
  3. Service Strategy
  4. Service Level Management

Answer(s): B



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