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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 6–10 (page: 3)

Updated On: 10-Feb-2026
Page 3 of 34
PDF with 162 Questions

The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?

  1. Validation and Testing
  2. The business value that can be expected from a given service
  3. Performance and capacity requirements of services and IT infrastructure
  4. Roles and responsibilities required for an effective service management implementation

Answer(s): A



Which of the following is a good metric for measuring the effectiveness of Service Level Management?

  1. Customer satisfaction score
  2. Average number of daily incidents managed by each service agent
  3. Number of services in the Service Portfolio
  4. Number of services deployed within agreed times

Answer(s): A



Which of the following is NOT an aim of the Change Management process?

  1. Overall business risk is optimised
  2. Standardised methods and procedures are used for efficient and prompt handling of all Changes
  3. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
  4. All budgets and expenditures are accounted for

Answer(s): D



Which of the following is step 1 in the 7 Step Improvement Process?

  1. Prepare for action
  2. Define what you should measure
  3. Where are we now?
  4. Identify gaps in Service Level Agreement (SLA achievement

Answer(s): B



Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?

  1. Service Strategy
  2. Service Transition
  3. Service Operation
  4. Continual Service Improvement

Answer(s): C



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