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Free ISEB-ITILV3F Exam Braindumps (page: 7)

Page 6 of 41
PDF with 162 Questions

A single release unit, or a structured set of release units can be defined within:

  1. The RACI Model
  2. A Release Package
  3. A Request Model
  4. The Plan, Do, Check, Act (PDCA) cycle

Answer(s): B



What does a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Answer(s): C



An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

  1. Extreme focus on cost
  2. Extreme focus on quality
  3. Excessively proactive
  4. Excessively reactive

Answer(s): A



One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?

  1. Only capabilities needed and agreed
  2. Only resources and capabilities needed
  3. Only requirements needed and agreed
  4. Requirements, resources and capabilities needed and agreed

Answer(s): D






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