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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 31–35 (page: 8)

Updated On: 10-Feb-2026
Page 8 of 34
PDF with 162 Questions

In which core publication can you find detailed descriptions of Service Catalogue Management, Information Security Management and Supplier Management?

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation

Answer(s): B



Which of these statements about Assets, Resources and Capabilities is MOST accurate?

  1. Resources are types of Asset and Capabilities are ways of using Assets
  2. Resources and Capabilities are both types of Asset
  3. Capabilities are types of Asset and Resources are ways of using Assets
  4. Capabilities and Resources are both ways of using Assets

Answer(s): B



Which of the following is NOT an objective of Problem Management?

  1. Minimising the impact of Incidents that cannot be prevented
  2. Preventing Problems and resulting Incidents from happening
  3. Eliminating recurring Incidents
  4. Restoring normal service operation as quickly as possible and minimizing adverse impact on the business

Answer(s): D



Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

  1. People, Process, Partners, Suppliers
  2. People, Process, Products, Technology
  3. People, Process, Products, Partners
  4. People, Products, Technology, Partners

Answer(s): C



Which of the following statements about Incident reporting and logging is CORRECT?

  1. Incidents can only be reported by users, since they are the only people who know when a service has been disrupted
  2. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service. This includes technical staff
  3. All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
  4. Incidents reported by technical staff must be logged as Problems because technical staff manage infrastructure devices not services

Answer(s): B



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