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Free ITIL-4-FOUNDATION Exam Braindumps (page: 12)

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QUESTION: 45

Which is the BEST example of a standard change?

The review and authorization of a change requested by a customer
The implementation of a critical software patch in response to a vendor security issue
The installation of a software application in response to a service request
The replacement of a component in response to a major incident

Answer(s): C

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QUESTION: 46

Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents
Service requests and their fulfilment should be automated as much as possible
Service requests that cannot be automated should be handled as problems
Service requests and their fulfilment should be carried out by service desk staff without automation

Answer(s): B

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QUESTION: 47

Which can act as an operating model for an organization?

The four dimensions of service management
The service value chain
The ITIL guiding principles
Continual improvement

Answer(s): B

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QUESTION: 48

Which practice recommends the use of event-based surveys to gather feedback from customers?

Service level management
Change enablement
Service request management
Problem management

Answer(s): A

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David commented on December 18, 2024
Nice questions
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Cristina commented on December 08, 2024
good questions
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ANNONYMOUS commented on December 05, 2024
The questions are quite helpful
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Mohamed commented on December 05, 2024
It is not free
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Nathaniel Okeke commented on November 13, 2024
nice way to practice for the exam
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Ganiyu Ogunlana commented on November 13, 2024
Great Insight into the exams
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Johnny commented on November 05, 2024
Top notch exam prep kit! Highly recommended!
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Timens commented on November 01, 2024
Well done and nicely put together. All valid questions in PDF version.
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Debendra commented on November 01, 2024
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Tdk commented on November 01, 2024
Great staff
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Tdk commented on November 01, 2024
Good material
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John commented on October 23, 2024
great insight
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johnny commented on October 19, 2024
great insight
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John commented on October 17, 2024
Good mock exam
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BANKEY BIHARI LAL commented on October 17, 2024
Very good mock exams as per the actual exam standards.
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Jodah commented on September 21, 2024
I don’t always study, but when I do, I use exam dumps. Now I’m certified.
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Lion commented on September 09, 2024
Anyone has used it?
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Ruf commented on August 27, 2024
Good questions
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Shawn commented on August 02, 2024
I would like to share my feedback about the study guide I purchased from this site. The process of payment and download was easy and fast. The PDF version looks well formatted and has very useful content. The test engine software which was provided for free with the license however, needs some enhancement. I like the feature where you can add notes to each questions and mark them to go back and review. But I also want to divide the questions to chapters and study by that. Please add that feature.
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kenny commented on November 02, 2019
Good materials
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