Palo Alto Networks

Free ITIL-4-FOUNDATION Exam Braindumps (page: 15)

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Download PDF version with 356 Questions

QUESTION: 57

Which BEST describes the purpose of the 'improve' value chain activity?

To organize a major improvement initiative into several smaller initiatives
To make new and improved services and features available for use
To ensure a shared understanding of the vision and improvement direction for all products and services
To continually improve all products and services across all value chain activities

Answer(s): D

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QUESTION: 58

Which includes governance, management practices, and continual improvement?

The service value system
The 'deliver and support' value chain activity
The 'focus on value' guiding principle
The 'value stream and processes' dimension

Answer(s): A

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QUESTION: 59

What is the definition of a problem?

An unplanned interruption to a service, or reduction in the quality of a service
A cause, or potential cause, of one or more incidents
An incident for which a full resolution is not yet available
Any change of state that has significance for the management of a configuration item (CI)

Answer(s): B

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QUESTION: 60

Which practice provides a communications point for users to report operational issues, queries and requests?

Incident management
Continual improvement
Service desk
Relationship management

Answer(s): C

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Page 15 of 90

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David commented on December 18, 2024
Nice questions
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good questions
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great insight
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Ruf commented on August 27, 2024
Good questions
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Shawn commented on August 02, 2024
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kenny commented on November 02, 2019
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