Free ITIL-4-FOUNDATION Exam Braindumps (page: 19)

Page 19 of 90

Which is included in the purpose of the 'service level management' practice?

  1. To maximize the number of successful service and product changes
  2. To ensure accurate information about the configuration of services is available
  3. To set clear business-based targets for service levels
  4. To ensure that suppliers and their performance are managed appropriately

Answer(s): C



Which usually requires a team of representatives from many stakeholder groups?

  1. Fulfilling a service request
  2. Authorizing an emergency change
  3. Logging a new problem
  4. Investigating a major incident

Answer(s): D



Which value chain activity ensures that service components meet agreed specifications?

  1. Plan
  2. Design and transition
  3. Obtain/build
  4. Deliver and support

Answer(s): C



What includes governance as a component?

  1. Practices
  2. The service value chain
  3. The service value system
  4. The guiding principles

Answer(s): C



Page 19 of 90



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