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Free ITIL-4-FOUNDATION Exam Braindumps (page: 13)

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QUESTION: 49

Which statement about change authorities is CORRECT?

Change authorities are only required for authorizing emergency changes
Change authorities are assigned when each change is deployed
Change authorities are only required for authorizing normal changes
Change authorities are assigned for each type of change and change model

Answer(s): D

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QUESTION: 50

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

Service request management
Service level management
Incident management
Change enablement

Answer(s): C

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QUESTION: 51

Which will NOT be handled as a service request?

The degradation of a service
The replacement of a toner cartridge
The provision of a laptop
A complaint about a support team

Answer(s): A

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QUESTION: 52

A service offering may include goods, access to resources, and service actions.
Which is an example of a service action?

A mobile phone enables a user to work remotely
A password allows a user connect to a WiFi network
A license allows a user to install a software product
A service desk agent provides support to a user

Answer(s): D

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David commented on December 18, 2024
Nice questions
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