Free ITIL-4-FOUNDATION Exam Braindumps (page: 33)

Page 33 of 90

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

  1. measured
  2. rewarded
  3. managed
  4. defined

Answer(s): C



Identify the missing words in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

  1. relationships with suppliers
  2. configuration of services
  3. skills of people
  4. authorization of changes

Answer(s): B



Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

  1. Incident management
  2. Monitoring and event management
  3. Service level management
  4. IT asset management

Answer(s): C



When should a workaround be created?

  1. As soon as possible, once the incident is logged
  2. After the resolution of a problem
  3. When a problem cannot be resolved quickly
  4. When a potential permanent solution has been identified

Answer(s): C



Page 33 of 90



Post your Comments and Discuss ITIL® ITIL-4-FOUNDATION exam with other Community members:

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