Palo Alto Networks

Free ITIL-4-FOUNDATION Exam Braindumps (page: 38)

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QUESTION: 149

Which is NOT a component of the service value system?

The service value chain
Opportunity and demand
Continual improvement
Governance

Answer(s): B

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QUESTION: 150

Which statement about service relationship management is CORRECT?

It focuses on the service actions performed by users
It requires the service consumer to create resources for the service provider
It requires co-operation of both the service provider and service consumer
It focuses on the fulfilment of the agreed service actions

Answer(s): C

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QUESTION: 151

What is the MOST important reason for prioritizing incidents?

To ensure that user expectations are realistic
To ensure that incidents with highest impact are resolved first
To help information-sharing and learning
To provide links to related changes and known errors

Answer(s): B

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QUESTION: 152

Which 'service level management' activity helps staff to deliver a more business-focused service?

Creating targets based on the percentage of uptime of a service
Understanding the ongoing requirements of customers
Using complex technical terminology in service level agreements (SLAs)
Measuring low-level operational activities

Answer(s): B

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David commented on December 18, 2024
Nice questions
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Cristina commented on December 08, 2024
good questions
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ANNONYMOUS commented on December 05, 2024
The questions are quite helpful
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It is not free
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nice way to practice for the exam
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Great Insight into the exams
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Well done and nicely put together. All valid questions in PDF version.
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Great staff
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great insight
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great insight
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John commented on October 17, 2024
Good mock exam
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BANKEY BIHARI LAL commented on October 17, 2024
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Lion commented on September 09, 2024
Anyone has used it?
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Ruf commented on August 27, 2024
Good questions
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Shawn commented on August 02, 2024
I would like to share my feedback about the study guide I purchased from this site. The process of payment and download was easy and fast. The PDF version looks well formatted and has very useful content. The test engine software which was provided for free with the license however, needs some enhancement. I like the feature where you can add notes to each questions and mark them to go back and review. But I also want to divide the questions to chapters and study by that. Please add that feature.
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kenny commented on November 02, 2019
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