Free ITIL-4-FOUNDATION Exam Braindumps (page: 40)

Page 40 of 90

Which skill is required by the 'service level management' practice?

  1. Supplier management
  2. Technical expertise
  3. Event monitoring
  4. Problem management

Answer(s): A



Which statement about the 'continual improvement model' is CORRECT?

  1. Organizations should work through the steps of the model in the sequence in which they are presented
  2. The flow of the model helps organizations to link improvements to its goals
  3. The model is applicable to only certain parts of the service value system
  4. Organizations should use an additional model or method to link improvements to customer value

Answer(s): B



What is the definition of warranty?

  1. A means of identifying events that could cause harm or loss
  2. A means of determining whether a service is fit for purpose
  3. A means of identifying a result for a stakeholder
  4. A means of determining whether a service is fit for use

Answer(s): D



Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

  1. Change enablement
  2. Problem management
  3. Information security management
  4. Service configuration management

Answer(s): C



Page 40 of 90



Post your Comments and Discuss ITIL® ITIL-4-FOUNDATION exam with other Community members:

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