Free ITIL-4-FOUNDATION Exam Braindumps (page: 34)

Page 34 of 90

What is a configuration item?

  1. Any financially valuable component that can contribute to the delivery of an IT product or service
  2. Any change of state that has significance for the management of a service
  3. Any component that needs to be managed in order to deliver an IT service
  4. A problem that has been analyzed but has not been resolved

Answer(s): C



Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

  1. existing information
  2. new methods
  3. additional measurements
  4. revised processes

Answer(s): A



Which is a use of the change schedule?

  1. Assigning resources to changes
  2. Deciding the approval authority for changes
  3. Automating the change process
  4. Creating change models

Answer(s): A



Which dimension of service management considers the workflows and controls needed to deliver services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): D



Page 34 of 90



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