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Free ITIL-4-FOUNDATION Exam Braindumps (page: 48)

Page 48 of 90
PDF with 356 Questions

Which dimension considers the application of artificial intelligence to service management?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): B



Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

  1. A normal change
  2. An emergency change
  3. A standard change
  4. A change model

Answer(s): C



Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

  1. Service providers are able to respond more quickly to customer needs
  2. Bottlenecks in the service provider's workflow are identified
  3. The complexities of the service provider's IT systems are identified
  4. The service provider gains a better understanding of the customer experience

Answer(s): A



Which costs are included in the value proposition of a service?

  1. Additional expense that the service consumer has because they are using the service
  2. Money that the service consumer no longer needs to spend because they are using the service
  3. Tangible or intangible results for the service consumer because they are using the service
  4. The benefits, usefulness, and importance of the service that are perceived by the service consumer

Answer(s): B



Page 48 of 90



Post your Comments and Discuss ITIL® ITIL-4-FOUNDATION exam with other Community members:

David commented on December 18, 2024
Nice questions
Anonymous
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good questions
ROMANIA
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Anonymous
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Anonymous
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Netherlands
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INDIA
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Anonymous
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Anonymous
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INDIA
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Anonymous
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