Free ITIL-4-FOUNDATION Exam Braindumps (page: 47)

Page 47 of 90

What is the MAIN benefit of 'problem management'?

  1. Restoring normal service as quickly as possible
  2. Reducing the number and impact of incidents
  3. Maximizing the number of successful changes
  4. Managing workarounds and known errors

Answer(s): B



Which guiding principle discourages 'silo activity'?

  1. Focus on value
  2. Start where you are
  3. Collaborate and promote visibility
  4. Keep it simple and practical

Answer(s): C



What is included in the purpose of the 'relationship management' practice?

  1. Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
  2. Setting clear business-based targets so that the delivery of a service can be properly assessed
  3. Creating collaborative relationships with key suppliers to uncover and realize new value
  4. Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Answer(s): A



Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

  1. Service level management
  2. Relationship management
  3. Service desk
  4. Monitoring and event management

Answer(s): C



Page 47 of 90



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