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Free ITIL 4 Specialist Plan Implement and Control Exam Braindumps
ITIL 4 Specialist Plan, Implement, and Control Questions 16–20 (page: 5)

Updated On: 12-Mar-2026
Page 5 of 20
PDF with 95 Questions

An organization is using a repeatable approach to the management of a specific type of change. This approach identifies a role that should decide whether the change will proceed.

During which activity of the `change lifecycle management' process will this role be used?

  1. Change registration
  2. Change planning
  3. Change review and closure
  4. Change authorization

Answer(s): D

Explanation:

The role deciding whether a change proceeds is used during change authorization, where the change authority evaluates the change against criteria and approves or rejects it.



An organization is improving the change enablement and optimization process.

When should the organization first appoint a person to the role that is responsible for developing the change enablement expertise?

  1. During change review and planning
  2. During change model and procedure improvement initiation
  3. During change enablement initiation
  4. During change model and procedure update communication.

Answer(s): C

Explanation:

The person responsible for developing change enablement expertise should be appointed during change enablement initiation, ensuring expertise is built into the process from the start.



An organization has created value stream maps but these maps are not aligned with stakeholder concerns.

Which step in the value stream analysis should the organization improve to avoid this challenge in the future?

  1. Defining the purpose of the value stream
  2. Reflecting on the value stream map
  3. Evaluating the workflow steps
  4. Deciding which value streams to analyse

Answer(s): A

Explanation:

Defining the purpose of the value stream ensures that stakeholder concerns are clearly identified and addressed. Misalignment typically occurs when the purpose and objectives are not correctly defined.



Which role should an organization introduce to make sure that the permission to proceed with changes takes into account both the required investments in the importance of changes?

  1. Service owner
  2. Change manager
  3. Change authority
  4. Technical expert

Answer(s): C

Explanation:

The change authority is responsible for granting permission to proceed with changes, balancing the investment required and the importance of the change to the organization.



A service provider is aiming to improve its change enablement practice. One improvement is to measure effectiveness and timeliness of changes and monitor this data over time.

Which automation tools should the service provider use to achieve this?

  1. Knowledge management tools
  2. Analysis and reporting tools
  3. Work planning and prioritization tools
  4. Orchestration tools

Answer(s): B

Explanation:

Analysis and reporting tools help measure the effectiveness and timeliness of changes, providing insights that support continuous improvement of the change enablement practice.



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