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Free ITIL 4 Specialist Plan Implement and Control Exam Braindumps
ITIL 4 Specialist Plan, Implement, and Control Questions 21–25 (page: 6)

Updated On: 12-Mar-2026
Page 6 of 20
PDF with 95 Questions

An organization is analysing the best ways to utilize automation tools for change enablement. The organization has already identified differences in automation requirements for standard and normal changes, optimized communications for the needs of stakeholder groups, and connected the change schedule with the project management tools.

What should the organization do to support decision-making and continual improvement of the change enablement practice?

  1. Allow different workflows for different types of changes.
  2. Keep the workflows and business rules simple and practical
  3. Pay attention to measurement and reporting
  4. Pay attention to integrations

Answer(s): C

Explanation:

Paying attention to measurement and reporting provides data to support decision-making and continual improvement by showing how effective the change enablement practice is and where further optimization is needed.



Which aspect of software updates is MOST LIKELY to be impacted by switching to cloud-based SaaS software?

  1. Change schedules
  2. Change requests
  3. Change registration
  4. Change enablement initiation

Answer(s): A

Explanation:

Switching to cloud-based SaaS software affects change schedules because updates and releases are often controlled by the SaaS provider, reducing the organization's ability to schedule changes independently.



An organization is improving its capabilities to analyse changes that have caused unexpected deviations in service performance.

Which PSF benefits from this?

  1. Ensuring that changes are realized in a timely and effective manner.
  2. Minimizing the negative impacts of changes
  3. Ensuring stakeholders satisfaction
  4. Meeting change-related governance and compliance requirements

Answer(s): B

Explanation:

Analysing changes that caused unexpected deviations helps minimize the negative impacts of changes by identifying root causes and preventing recurrence.



An organization is assessing its change enablement practice. The assessment has shown that the practice is regularly reviewed, and improvements are planned and implemented.

Which capability criterion should be used to evaluate whether these improvements take into account the perception of the practice across the organization?

  1. Change processing and implementation are integrated into the relevant value streams
  2. The minimization of the negative impact of the changes is measured and reported
  3. The stakeholder satisfaction with the changes is measured and reported
  4. The analysis of the change-related governance and compliance requirements includes affected value streams and processes

Answer(s): C

Explanation:

Measuring and reporting stakeholder satisfaction ensures that improvements take into account how the practice is perceived across the organization, aligning enhancements with user needs and expectations.



Which of the following BEST describes the scope of deployment management practice?

  1. The practice includes deploying network hubs to and removing applications from staging environments
  2. The practice includes updating service documentation and transferring it to the live environment
  3. The practice includes removing configuration documentation but not physical severs from the live environment
  4. The practice includes deploying network hubs but not additional software licenses to the live environment

Answer(s): B

Explanation:

Deployment management includes deploying services, applications, and updates as well as updating service documentation and transferring it to the live environment to ensure that services operate as intended.



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