QUESTION: 121

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exits as part of any numbers other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

1 only
2 only
Both of the above
Neither of the above

Answer(s): C

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QUESTION: 122

Which one of the following is an objective of service transition?

To negotiate service levels for new services
To ensure that service changes create the expected business value
To minimize the impact of service outages on day-to-day business activities
To plan and manage entries in the service catalogue

Answer(s): B

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QUESTION: 123

Which one of the following is NOT the responsibility of service catalogue management?

Ensuring that information in the service catalogue is accurate
Ensuring that service level agreements are maintained
Ensuring that information in the service catalogue is consistent with information in the service portfolio
Ensuring that all operational services are recorded in the service catalogue

Answer(s): B

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QUESTION: 124

Which one of the following activities would be performed by access management?

Providing physical security for staff at data centers and other buildings
Managing access to computer rooms and other secure locations
Managing access to the service desk
Managing the rights to use a service or group of services

Answer(s): D

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QUESTION: 121

QUESTION: 122

QUESTION: 123

QUESTION: 124