QUESTION: 149

Which one of the following is NOT a characteristic of a process?

It is measureable
It delivers specific results
It responds to specific events
It structure an organization

Answer(s): D

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QUESTION: 150

Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

1, 3 and 4 only
2, 3 and 4 only
1, 2 and 4 only
1, 2 and 3 only

Answer(s): D

Reference:

http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&dq=ITIL+types+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=dZ6y0vHgkLbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20enabling%20core%20enhancing&f=false

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QUESTION: 151

What is the PRIMARY process for strategic communication with the service provider's customers?

Service catalogue management
Service portfolio management
Service desk
Business relationship management

Answer(s): D

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QUESTION: 152

Which one of the following statements BEST describes a definitive media library (DML)?

A secure location where definitive hardware spares are held
A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
A database that contains definitions of all media CIs
A secure library where definitive authorized versions of all software and back-ups are stored and protected

Answer(s): B

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Free ITILFND-2011 Exam Braindumps (page: 38)

QUESTION: 149

QUESTION: 150

Reference:

QUESTION: 151

QUESTION: 152