QUESTION: 153

Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites

1, 2 and 3 only
All of the above
1, 3 and 4 only
1 and 3 only

Answer(s): C

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QUESTION: 154

Which one of the following would NOT involve event management?

Intrusion detection
Recording and monitoring environmental conditions in the data centre
Recording service desk staff absence
Monitoring the status of configuration items

Answer(s): C

Reference:

http://wiki.en.it-processmaps.com/index.php/Event_Management

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QUESTION: 155

What is the primary focus of the business management?

Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Review of all capacity supplier agreements and underpinning contracts with supplier management
Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Answer(s): D

Reference:

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&ved=0CE0QFjAE&url=http%3A%2F%2Fregions.cmg.org%2Fregions%2Frmcmg%2F2010Fall%2FCMG%2520CM%2C%2520DM%2C%2520and%2520PE%2520Integration.ppt&ei=c0A-
Uc7eDMeqO9ibgOAN&usg=AFQjCNFgdYh4ouidwk-Zlw-9Nk1pmXJRtw&bvm=bv.43287494,d.ZWU(slide3)

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QUESTION: 156

Which one of the following is the BEST description of a service request?

A request from a user for information, advice or for a standard change
Anything that the customer wants and is prepared to pay for
Any request or demand that is entered by a user via a self-help web-based interface
Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

Answer(s): A

Explanation:

ServiceRequest (Service Operation) A request from a User for information or advice, or for a Standard Change or for Access to an IT Service. For example to reset a password, or to provide standard IT Services for a new User. Service Requests are usually handled by a Service Desk, and do not require an RFC to be submitted. See also Request Fulfillment.

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Free ITILFND-2011 Exam Braindumps (page: 39)

QUESTION: 153

QUESTION: 154

Reference:

QUESTION: 155

Reference:

QUESTION: 156

Explanation: