QUESTION: 137

Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

1, 2 and 4 only
1, 2 and 3 only
2, 3 and 4 only
1, 3 and 4 only

Answer(s): C

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Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution

None of the above
Both of the above
1 only
2 only

Answer(s): D

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QUESTION: 139

Which one of the following is NOT an objective of problem management?

Minimizing the impact of incidents that cannot be prevented
Preventing problems and resulting incidents from happening
Eliminating recurring incidents
Restoring normal service operation as quickly as possible

Answer(s): D

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QUESTION: 140

Which of the following is the BEST reason for categorizing incidents?

To establish trends for use in problem management and other IT service management(ITSM) activities
To ensure service levels are met and breaches of agreements are avoided
To enable the incident management database to be partitioned for greater efficiency
To identify whether the user is entitled to log an incident for this particular service

Answer(s): A

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Free ITILFND-2011 Exam Braindumps (page: 35)

QUESTION: 137

QUESTION: 138

QUESTION: 139

QUESTION: 140