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Free ITILFND-2011 Exam Braindumps (page: 20)

Page 19 of 130
PDF with 519 Questions

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  1. Training in risk management for all staff and identification of risks
  2. Identification of risk, analysis and management of the exposure to risk
  3. Control of exposure to risk and investment of capital
  4. Training of all staff and investment of capital

Answer(s): B



Which process is responsible for low risk, frequently occurring, low cost changes?

  1. Demand management
  2. Incident management
  3. Release and deployment management
  4. Request fulfillment

Answer(s): D



Which one of the following is the BEST definition of the term service management?

  1. A set of specialized organizational capabilities for providing value to customers in the form of services
  2. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
  3. The management of functions within an organization to perform certain activities
  4. Units of organizations with roles to perform certain activities

Answer(s): A



What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  1. Business services
  2. Component services
  3. Supporting services
  4. Customer services

Answer(s): C






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