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Free ITILFND-2011 Exam Braindumps (page: 18)

Page 17 of 130
PDF with 519 Questions

Which function or process would provide staff to monitor events in an operations bridge?

  1. Technical management
  2. IT operations management
  3. Request fulfillment
  4. Applications management

Answer(s): B



Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels

  1. The forward schedule of change
  2. The service portfolio
  3. A configuration management database (CMDB)
  4. The service knowledge management system (SKMS)

Answer(s): D



Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  1. The IT director
  2. The process owner
  3. The service owner
  4. The customer

Answer(s): B



Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Answer(s): A






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