Free ITILFND-2011 Exam braindumps download (ITILFND-2011 exam dumps Free)

Which one of the following statements about incident reporting and logging is CORRECT?

Incidents can only be reported by users
Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
All calls to the service desk must be logged as incidents
Incidents reported by technical staff must also be logged as problems

Answer(s): B

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

Answer(s): C

The remediation plan should be evaluated at what point in the change lifecycle?

Answer(s): A

Which of the following is the best definition of IT service management?

An internal service provider that is embedded within a business unit
A complete set of all the documentation required to deliver world class services to customers
Technical implementation of supporting IT infrastructure components
The implementation and management of quality IT services that meet business needs

Answer(s): D

Which statement about the emergency change advisory board (ECAB) is CORRECT?

The ECAB considers every high priority request for change (RFC)
Amongst the duties of the ECAB is the review of completed emergency changes
The ECAB will be used for emergency changes where there may not be time to call a full CAB
The ECAB will be chaired by the IT Director

Answer(s): C

Free ITILFND-2011 Exam Braindumps ITIL 2011 Foundation Questions 81–85 (page: 18)