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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 41–45 (page: 10)

Updated On: 10-Feb-2026

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QUESTION: 41

What is the result of carrying out an activity, following a process or delivering an IT service known as?

Outcome
Incident
Change
Problem

Answer(s): A

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QUESTION: 42

Which process will regularly anal0yse incident data to identify discernible trends?

Service level management
Problem management
C0hange management
Event management

Answer(s): B

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QUESTION: 43

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Service level management
IT operations management
Capacity management
Incident management

Answer(s): B

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QUESTION: 44

Why is it important for service providers to understand patterns of business activity (PBA)?

PBA are based on organizational roles and responsibilities
IT service providers CANNOT schedule changes until they understand PBA
Demand for the services delivered by service providers are directly influenced by PBA
Understanding PBA is the only way to enable accurate service level reporting

Answer(s): C

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QUESTION: 45

Which is the correct definition of a customer facing service?

One which directly supports the business processes of customers
A service that cannot be allowed to fail
One which is not covered by a service level agreement
A service not directly used by the business

Answer(s): A

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