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Free ITILFND-2011 Exam Braindumps

Which role is responsible for carrying out the activities of a process?

  1. Process owner
  2. Change manager
  3. Service manager
  4. Process practitioner

Answer(s): D



Which of the following are basic concepts used in access management?

  1. Personnel, electronic, network, emergency, identity
  2. Rights, access, identity, directory services, service/service components
  3. Physical, personnel, network, emergency, service
  4. Normal, temporary, emergency, personal, group

Answer(s): B



A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?

  1. Be accountable for the outcome of an activity
  2. Perform an activity
  3. Be kept up-to-date on the progress of an activity
  4. Manage an activity

Answer(s): C



What are the categories of event described in the UIL service operation book?

  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive

Answer(s): C






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