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Free ITILFND-2011 Exam Braindumps (page: 30)

Page 29 of 130
PDF with 519 Questions

Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

  1. Both of the above
  2. 1 only
  3. 2 only
  4. Neither of the above

Answer(s): A



What are the categories of event described in the ITIL service operation book?

  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive

Answer(s): C



From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

  1. User
  2. Customer
  3. Supplier
  4. Administrator

Answer(s): B



Which of the following should be considered when designing measurement systems, methods and metrics?

1. The services
2. The architectures
3. The configuration items
4. The processes

  1. 1, 2 and 3 only
  2. 1, 3 and 4 only
  3. 2, 3 and 4 only
  4. All of the above

Answer(s): D






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