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Free ITILFND-2011 Exam Braindumps (page: 23)

Page 22 of 130
PDF with 519 Questions

Which statement about the emergency change advisory board (ECAB) is CORRECT?

  1. The ECAB considers every high priority request for change (RFC)
  2. Amongst the duties of the ECAB is the review of completed emergency changes
  3. The ECAB will be used for emergency changes where there may not be time to call a full CAB
  4. The ECAB will be chaired by the IT Director

Answer(s): C



Which one of the following is NOT a valid purpose or objective of problem management?

  1. To prevent problems and resultant incidents
  2. To manage problems throughout their lifecycle
  3. To restore service to a user
  4. To eliminate recurring incidents

Answer(s): C



Which of the following is NOT one of the five individual aspects of service design?

  1. The design of the service portfolio, including the service catalogue
  2. The design of new or changed services
  3. The design of market spaces
  4. The design of the technology architectures

Answer(s): C



What are underpinning contracts used to document?

  1. The provision of IT services or business services by a service provider
  2. The provision of goods and services by third party suppliers
  3. Service levels that have been agreed between the internal service provider and their customer
  4. Metrics and critical success factors (CSFs) for internal support teams

Answer(s): B






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