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Free ITILFND-2011 Exam Braindumps (page: 25)

Page 24 of 130
PDF with 519 Questions

What is a RACI model used for?

  1. Performance analysis
  2. Recording configuration items
  3. Monitoring services
  4. Defining roles and responsibilities

Answer(s): D



Which process would ensure that utility and warranty requirements are properly addressed in service designs?

  1. Availability management
  2. Capacity management
  3. Design coordination
  4. Release management

Answer(s): C



Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)
  2. The result of carrying out an activity, following a process or delivering an IT service
  3. All the accumulated knowledge of the service provider
  4. All incidents reported to the service desk

Answer(s): B



Which process is responsible for providing the rights to use an IT service?

  1. Incident management
  2. Access management
  3. Change management
  4. Request fulfillment

Answer(s): B






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