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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 246–250 (page: 51)

Updated On: 10-Feb-2026
Page 51 of 105
PDF with 519 Questions

Which of the following CANNOT be stored and managed by a tool?

  1. Data
  2. Wisdom
  3. Information
  4. Knowledge

Answer(s): B



Which of the following is NOT an objective of problem management?

  1. Minimizing the impact of incidents that cannot be prevented
  2. Preventing problems and resulting incidents from happening
  3. Eliminating recurring incidents
  4. Restoring normal service operation as quickly as possible

Answer(s): D



Which of the following CANNOT be stored and managed by a tool?

  1. Data
  2. Knowledge
  3. Wisdom
  4. Information

Answer(s): C



A plan for managing the end of a supplier contract should be created when?

  1. The contract is being negotiated
  2. The contract is about to be ended
  3. The Supplier Manager decides that there is a risk the contract might need to end soon
  4. The contract has been agreed

Answer(s): A



What is the entry point or the first level of the V model?

  1. Customer / Business Needs
  2. Service Release
  3. Service Requirements
  4. Service Solution

Answer(s): A



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