CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ITIL®
  5. ITILFND-2011

Free ITILFND-2011 Exam Braindumps (page: 52)

Page 51 of 130
PDF with 519 Questions

A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement

  1. 2, 3 and 4 only
  2. 1, 2 and 4 only
  3. None of the above
  4. All of the above

Answer(s): B



Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome

  1. 1 only
  2. Both of the above
  3. 2 only
  4. Neither of the above

Answer(s): B



What are the categories of events described in the ITIL service operation book?

  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive

Answer(s): C



What are the three service provider business models?

  1. Internal service provider, outsourced 3rd party and off-shore party
  2. Internal service operations provider, external service operations provider, shared service unit
  3. Internal service provider, external service provider, outsourced 3rd party
  4. Internal service provider, external service provider, shared service unit

Answer(s): D






Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

ITILFND-2011 Discussions & Posts