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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 251–255 (page: 52)

Updated On: 10-Feb-2026
Page 52 of 105
PDF with 519 Questions

The MAIN purpose of the Service Portfolio is to describe services in terms of?

  1. Business Value
  2. Functionality
  3. IT Assets
  4. Service Level Requirements

Answer(s): A



Which of the following statements is CORRECT?
1. The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2. All of the phases of the lifecycle are concerned with the value of IT services

  1. Both of the above
  2. Neither of the above
  3. 2 only
  4. 1 only

Answer(s): C



Which process is responsible forfrequently occurring changes where risk and cost are low?

  1. Incident Management
  2. Request Fulfillment
  3. Release and Deployment Management
  4. Access management

Answer(s): B



How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

  1. Each stage should be carried out once in the order Plan-Do-Check-Act
  2. There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
  3. There should be a single Plan and Do, then Check and Act should be carried out multiple times to implement Continual Improvement
  4. The entire cycle should be repeated multiple times to implement Continual Improvement

Answer(s): D



Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  1. Whether to buy an application or build it
  2. Should application development be outsourced
  3. Who the vendor of the storage devices will be
  4. Where the vendor of an application is located

Answer(s): A



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