CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ITIL®
  5. ITILFND-2011

Free ITILFND-2011 Exam Braindumps (page: 49)

Page 48 of 130
PDF with 519 Questions

Which of the following are benefits to the business of implementingservice transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes

  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. None of the above

Answer(s): C



Remediation planning is BEST described in which of the following ways?

  1. Planning how to recover the cost of a change
  2. Planning the steps required to be taken if a change is unsuccessful
  3. Planning how to compensate a user for a failed change
  4. Planning how to advise the change requestor of a failed change

Answer(s): B



What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?

  1. Strategic customers
  2. External customers
  3. Valued customers
  4. Internal customers

Answer(s): B



What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

  1. Serviceability
  2. Availability
  3. Capacity
  4. Continuity

Answer(s): B






Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

ITILFND-2011 Discussions & Posts