You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.You have received articles that were created for a knowledge base from a reviewer.Which of the following actions should be taken for articles that are approved?
Answer(s): B
Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You release the case.Does the action achieve your objective?
Answer(s): A
Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You share the case.Does the action achieve your objective?
Your company makes use of Dynamics 365 for Customer Service.You need to assign a case in the queue that is currently routed to you to a different user because you have booked time off work.You delete the case.Does the action achieve your objective?
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