QUESTION: 13

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)

goal
passed deadline
deadline
urgency

Answer(s): C

Explanation:

To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user.

Reference:

https://academy.pega.com/topic/deadline- interval/v1

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QUESTION: 14

A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey? Available Choices (select all choices that are correct)

Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
Call a data transform to copy the case ID from pyWorkPage to the email

Answer(s): B

Explanation:

To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message.

Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails

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QUESTION: 15

A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
Available Choices (select all choices that are correct

Create one work group for both personas and route to the work group
Create one new work queue and spirt the tasks by type
Create two new work queues one for editors and one for actors
Create two new work groups in Dev Studio that reference one work queue

Answer(s): C

Explanation:

To fulfill this requirement, you can create two new work queues one for editors and one for actors. Work queues are used to route tasks to groups of users who share similar skills or responsibilities. You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue.

Reference:

https://community.pega.com/knowledgebase/articles/case- management/88/routing-work-queues

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QUESTION: 16

A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount.
Which configuration satisfies this use case? Available Choices (select all choices that are correct)

Cascading approval using an authority matrix
Cascading approval using the workgroup manager
Cascading approval using when rules to identify the assigned user
Cascading approval using the reporting manager

Answer(s): D

Explanation:

To configure a solution that requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount, you can use cascading approval using the reporting manager. This model uses a reporting structure to determine who approves a case based on their position in an organizational chart. You can also use a condition to include an accountant in the approval chain if the total amount exceeds a certain threshold.

Reference:

https://academy.pega.com/topic/cascading-approval/v1

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Free PEGACPSA88V1 Exam Braindumps (page: 5)

QUESTION: 13

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QUESTION: 14

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QUESTION: 15

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QUESTION: 16

Explanation:

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