A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount. Which configuration satisfies this use case? Available Choices (select all choices that are correct)
Answer(s): D
To configure a solution that requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount, you can use cascading approval using the reporting manager. This model uses a reporting structure to determine who approves a case based on their position in an organizational chart. You can also use a condition to include an accountant in the approval chain if the total amount exceeds a certain threshold.
https://academy.pega.com/topic/cascading-approval/v1
The business process for an automobile insurance claim consists of the following phases - Submission The customer contacts a customer service representative (CSR) to file the claim - Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs- Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary- Verification After each vehicle repair, the adjuster closes the claim. According to Pega best practices which phase can you implement as a child case?
Answer(s): B
To implement this requirement, you can implement the Repair phase as a child case. A child case is a case that is created and processed as part of another case, called the parent case. A child case can run independently of the parent case and can have its own life cycle, data, and service levels. By using a child case for the Repair phase, you can allow the parent case to continue independently of the child case processes.
https://community.pega.com/knowledgebase/articles/case- management/88/creating-child-cases
A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions Which two configurations must be used together to determine the recommended meal plan? (Choose two).Available Choices (select all choices that are correct)
Answer(s): B,D
To determine the recommended meal plan based on the number of people in the household and dietary restrictions, you can use a decision table and a decision shape. A decision table is a rule that derives values that have one of a few possible outcomes, where each outcome can result from a test of a condition that includes multiple variables. A decision shape is a shape that you can add to a flow to branch the flow based on the result of a decision rule, such as a decision table.
https://academy.pega.com/topic/decision-tables/v1
n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)
To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure.
https://community.pega.com/knowledgebase/articles/case-management/88/adding- steps-case-life-cycle
In which two situations is it appropriate to use a decision table? (Choose two. Available Choices (select all choices that are correct)
Answer(s): A,C
In these two situations, it is appropriate to use a decision table because they involve deriving values that have one of a few possible outcomes based on multiple variables. For example, the dance studio can use a decision table to recommend different membership types based on different combinations of number and type of dance classes. The hair care company can use a decision table to suggest different product lines based on different combinations of hair characteristics.
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