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Free PEGACPSA88V1 Exam Braindumps (page: 6)

Page 5 of 21
PDF with 87 Questions

The business process for an automobile insurance claim consists of the following phases
- Submission The customer contacts a customer service representative (CSR) to file the claim
- Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
- Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
- Verification After each vehicle repair, the adjuster closes the claim.

According to Pega best practices which phase can you implement as a child case?

  1. Submission
  2. Repair
  3. Verification
  4. Review

Answer(s): B

Explanation:

To implement this requirement, you can implement the Repair phase as a child case. A child case is a case that is created and processed as part of another case, called the parent case.
A child case can run independently of the parent case and can have its own life cycle, data, and service levels. By using a child case for the Repair phase, you can allow the parent case to continue independently of the child case processes.


Reference:

https://community.pega.com/knowledgebase/articles/case- management/88/creating-child-cases



A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions Which two configurations must be used together to determine the recommended meal plan? (Choose two).
Available Choices (select all choices that are correct)

  1. Configure an assignment to gather customer information
  2. Configure a decision table
  3. Configure a decision tree
  4. Configure a decision shape to add a conditional path

Answer(s): B,D

Explanation:

To determine the recommended meal plan based on the number of people in the household and dietary restrictions, you can use a decision table and a decision shape. A decision table is a rule that derives values that have one of a few possible outcomes, where each outcome can result from a test of a condition that includes multiple variables. A decision shape is a shape that you can add to a flow to branch the flow based on the result of a decision rule, such as a decision table.


Reference:

https://academy.pega.com/topic/decision-tables/v1



n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)

  1. change stage step to allow the employee to route to the manager
  2. step that routes to the manager
  3. stage to route requests to the manager
  4. process that routes to the manager

Answer(s): B

Explanation:

To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/adding- steps-case-life-cycle



In which two situations is it appropriate to use a decision table? (Choose two. Available Choices (select all choices that are correct)

  1. dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month
  2. Order total is calculated based on the quantity and price of the items in the customer's shopping cart
  3. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
  4. If customers decide to add insurance, checked bags or early boarding to their airtine tickets extra fees are added to their order total

Answer(s): A,C

Explanation:

In these two situations, it is appropriate to use a decision table because they involve deriving values that have one of a few possible outcomes based on multiple variables. For example, the dance studio can use a decision table to recommend different membership types based on different combinations of number and type of dance classes. The hair care company can use a decision table to suggest different product lines based on different combinations of hair characteristics.


Reference:

https://academy.pega.com/topic/decision-tables/v1






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