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Pegasystems PEGAPCBA86V1 Exam
Pega Certified Business Architect (PCBA) 86V1 (Page 5 )

Updated On: 30-Jan-2026
Page 5 of 34
PDF with 162 Questions

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

The customer service agent may request additional information from the customer.

The merchant is notified and given 15 days to dispute the fraud claim.

If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to

the account.

If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.

A)



B)



C)



D)

  1. Option A
  2. Option B
  3. Option C
  4. Option D

Answer(s): C



Case Management -Knowledge CheckGiven the following business requirement, "Once a loan application is complete the case is routed to a group of underwriters for review." What type of routing is needed to ensure the case is handled by the next available underwriter? (Choose One)

  1. Work routing
  2. Worklist routing
  3. Work queue routing
  4. Workpool routing

Answer(s): C



In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement? (Choose One)

  1. Expired
  2. Goal
  3. Deadline
  4. Passed Deadline

Answer(s): B



You are defining a view for a loan application. If the loanapplicant indicates that there is an existing open account, the Date account opened must be before the current date.

How do you configure the case type to verify that the value of Date account opened is in the past?

  1. Use a calendar control.
  2. Use a pick list control.
  3. Use a validation condition.
  4. Use a when condition.

Answer(s): C



A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition ?

  1. Filter the results so that only cost center and requests are included in the report
  2. Use the cost center column to group the results
  3. Use the requests column to group the results
  4. Summarize the requests column by count

Answer(s): B



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