gathered and analyzed from which other area of the lifecycle in order to answer the question
"Did we get there?"?

A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition

Answer(s): C
QUESTION: 22
Which of the following are responsibilities of a Service Level Manager?

1. Agreeing targets in Service Level Agreements
2. Designing the service so it can meet the targets
3. Ensuring all needed contracts and agreements are in place

A. 1 and 3 only
B. Al of the above
C. 2 and 3 only
D. 1 and 2 only

Answer(s): A
QUESTION: 23
Which of the following combinations covers all the roles in Service Asset and Configuration
Management?

A. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager;
Configuration Analyst; CMS/tools Administrator
B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager;
Configuration Analyst; Configuration control board; CMS/tools Administrator
C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change
Manager
D. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst;
Configuration control board; CMS/tools Administrator; Financial Asset Manager

Answer(s): B
QUESTION: 24
In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:

A. Only manage Incidents effectively through 1st and 2nd line
B. Only manage Incidents effectively through the 1st line
C. Only manage Incidents effectively at the 3rd line
D. Manage Incidents effectively through 1st, 2nd and 3rd line
https://Free-Braindumps.com

Free PEOPLECERT CMS7 Exam Braindumps (page: 7)

CMS7 Exam Discussions & Posts