Answer(s): D
QUESTION: 25
Which of the following statements is CORRECT?

A. The CMS is part of the Configuration Management Data Base (CMDB)
B. The KEDB and the CMS form part of the larger SKMS
C. The Service Knowledge Management System (SKMS) is part of the CMS
D. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

Answer(s): B
QUESTION: 26
The MAIN purpose of the Service Portfolio is to describe services in terms of?

A. Business Value
B. Functionality
C. IT Assets
D. Service Level Requirements

Answer(s): A
QUESTION: 27
Application Management plays a role in all applications. One of the key decisions to which they
contribute is?

A. Whether to buy an application or build it
B. Should application development be outsourced
C. Who the vendor of the storage devices wil be
D. Where the vendor of an application is located

Answer(s): A
QUESTION: 28
What is the entry point or the first level of the V model?

A. Service Solution
B. Customer / Business Needs
C. Service Release
D. Service Requirements

Answer(s): B
QUESTION: 29
What is the entry point or the first level of the V model?
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