QUESTION: 33

As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for _____________.

Non-value add
No violation allowed
Non-value actions
Next vehicle action

Answer(s): A

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QUESTION: 34

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, ____________, Believable and Achievable.

Manageable
Massive
Memorable
Measurable

Answer(s): D

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QUESTION: 35

Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ____________.

Nuisance
Noise
Pests
Elusive

Answer(s): B

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QUESTION: 36

Long-term Data represents all the variation that one can expect to experience from the output of the subject process.

True
False

Answer(s): A

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QUESTION: 33

QUESTION: 34

QUESTION: 35

QUESTION: 36

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