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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 73–80 (page: 11)

Updated On: 26-Jul-2026
Page 11 of 46
PDF with 356 Questions

Which is included in the purpose of the 'service level management' practice?

  1. To maximize the number of successful service and product changes
  2. To ensure accurate information about the configuration of services is available
  3. To set clear business-based targets for service levels
  4. To ensure that suppliers and their performance are managed appropriately

Answer(s): C



Which usually requires a team of representatives from many stakeholder groups?

  1. Fulfilling a service request
  2. Authorizing an emergency change
  3. Logging a new problem
  4. Investigating a major incident

Answer(s): D



Which value chain activity ensures that service components meet agreed specifications?

  1. Plan
  2. Design and transition
  3. Obtain/build
  4. Deliver and support

Answer(s): C



What includes governance as a component?

  1. Practices
  2. The service value chain
  3. The service value system
  4. The guiding principles

Answer(s): C



Which practice needs people who understand complex systems and have creative and analytical skills?

  1. Change enablement
  2. Service level management
  3. Service request management
  4. Problem management

Answer(s): D



What is the definition of a known error?

  1. An unplanned interruption to a service, or reduction in the quality of a service
  2. A cause, or potential cause, of one or more incident
  3. A problem that has been analyzed and has not been resolved
  4. Any change of state that has significance for the management of a service or other configuration item (CI)

Answer(s): C



Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

  1. Focus on value
  2. Think and work holistically
  3. Optimize and automate
  4. Collaborate and promote visibility

Answer(s): B



What are typically recognized through notifications created by an IT service, CI or monitoring tool?

  1. Incidents
  2. Problems
  3. Events
  4. Requests

Answer(s): C



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