support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. PEOPLECERT
  4. ITIL-4-Foundation

Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 81–88 (page: 12)

Updated On: 26-Jul-2026
Page 12 of 46
PDF with 356 Questions

Which dimension considers data security and privacy?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): B



Which term relates to service levels aligned with the needs of service consumers?

  1. Service management
  2. Warranty
  3. Cost
  4. Utility

Answer(s): B



Which directly assists with the diagnosis and resolution of simple incidents?

  1. Scripts for collecting user information
  2. Use of shift working patterns
  3. Fulfilment of service requests
  4. Creation of a temporary team

Answer(s): A



What are guiding principles?

  1. A set of interconnected activities that help an organization deliver a valuable service
  2. A description of one or more services that help address the needs of a target consumer group
  3. A set of specialized organizational capabilities for enabling value for customers
  4. Recommendations that help an organization when adopting a service management approach

Answer(s): D



Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

  1. Only add controls and metrics when they are needed
  2. Design controls and metrics first, then remove those not adding value
  3. Design controls and metrics and add them individually until all are implemented
  4. Only add controls and metrics that are required for compliance

Answer(s): A



What is the purpose of the 'problem management' practice?

  1. To protect the information needed by the organization to conduct its business
  2. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
  3. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
  4. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Answer(s): B



Which practice forms a link between the service provider and the users of services?

  1. Change enablement
  2. Service level management
  3. Problem management
  4. Service desk

Answer(s): D



Which is a purpose of release management?

  1. To protect the organization's information
  2. To handle user-initiated service requests
  3. To make new and changed services available for use
  4. To move hardware and software to live environments

Answer(s): C



  PDF
Viewing page 12 of 46
Viewing questions 89 - 96 out of 356 questions


Post your Comments and Discuss PEOPLECERT ITIL-4-Foundation exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!