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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 89–96 (page: 13)

Updated On: 26-Jul-2026
Page 13 of 46
PDF with 356 Questions

What is recommended by the guiding principle 'progress iteratively with feedback'?

  1. A current state assessment that is carried out at the start of an improvement initiative
  2. The identification of all interested parts at the start of an improvement initiative
  3. An improvement initiative that is broken into a number of manageable sections
  4. An assessment of how all the parts of an organization will affect an improvement initiative

Answer(s): C



Which guiding principle considers customer and user experience?

  1. Collaborate and promote visibility
  2. Focus on value
  3. Start where you are
  4. Keep it simple and practical

Answer(s): B



Which statement about the 'change enablement' practice is CORRECT?

  1. Service requests are usually normal changes that can be implemented quickly without authorization
  2. Emergency changes are changes that must be fully tested and fully documented prior to implementation
  3. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
  4. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Answer(s): D



Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

  1. Define measurable targets
  2. Perform baseline assessments
  3. Execute improvement actions
  4. Evaluate measurements and metrics

Answer(s): D



What can a service remove from the consumer and impose on the consumer?

  1. Utility
  2. Asset
  3. Cost
  4. Outcome

Answer(s): C



What does 'change enablement' PRIMARILY focus on?

  1. Changes to service levels
  2. Changes to products and services
  3. Changes to organizational structure
  4. Changes to skills and competencies

Answer(s): B



Which is handled as a service request?

  1. An investigation to identify the cause of an incident
  2. A compliment about an IT support team
  3. The failure of an IT service
  4. An emergency change to implement a security patch

Answer(s): B



Which is a key requirement for a successful service level agreement (SLA)?

  1. Using individual metrics that relate to the service catalogue
  2. Using bundled metrics to relate performance to outcomes
  3. Using single-system-based metrics that relate to outputs
  4. Using an agreement between the service provider and service supplier

Answer(s): B



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