support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. PEOPLECERT
  4. ITIL-4-Foundation

Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 121–128 (page: 17)

Updated On: 26-Jul-2026
Page 17 of 46
PDF with 356 Questions

What is required by all service desk staff?

  1. Excellent technical knowledge
  2. Root cause analysis skills
  3. Demonstration of emotional intelligence
  4. Knowledge of telephony technology

Answer(s): C



Which practice establishes a channel between the service provider and its users?

  1. Relationship management
  2. Change enablement
  3. Supplier management
  4. Service desk

Answer(s): D



Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

  1. Service desk
  2. Monitoring and event management
  3. Service level management
  4. Continual improvement

Answer(s): D



Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

  1. Relationship management
  2. Change enablement
  3. Release management
  4. Monitoring and event management

Answer(s): B



Which practice provides users with a way to get various requests arranged, explained and coordinated?

  1. Service level management
  2. Relationship management
  3. Continual improvement
  4. Service desk

Answer(s): D



Which helps to streamline the fulfilment of service requests?

  1. Understanding which service requests can be accomplished with limited approvals
  2. Creating new workflows for every service request
  3. Separating requests relating to service failures from the degradation of services
  4. Eliminating service requests which have complex workflows

Answer(s): A



Which statement about outcomes is CORRECT?

  1. They are deliverables provided to service consumers
  2. They allow service consumers to achieve a desired result
  3. They provide products to service providers based on outputs
  4. They co-create value for service providers by reducing costs and risks

Answer(s): B



Which guiding principle says that services and processes should NOT provide a solution for every exception?

  1. Keep it simple and practical
  2. Collaborate and promote visibility
  3. Think and work holistically
  4. Optimize and automate

Answer(s): A



  PDF
Viewing page 17 of 46
Viewing questions 129 - 136 out of 356 questions


Post your Comments and Discuss PEOPLECERT ITIL-4-Foundation exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!