support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. PEOPLECERT
  4. ITIL-4-Foundation

Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 113–120 (page: 16)

Updated On: 26-Jul-2026
Page 16 of 46
PDF with 356 Questions

What describes the steps needed to create and deliver a specific service to a consumer?

  1. Service management
  2. Practices
  3. A value stream
  4. Service level management

Answer(s): C



Which helps to manage an incident when it is unclear which support team should be working on the incident?

  1. Disaster recovery plans
  2. Swarming
  3. Target resolution times
  4. Self-help

Answer(s): B



Which statement about the 'continual improvement' practice is CORRECT?

  1. Continual improvement participation should be limited to a small dedicated team
  2. It is the role of senior management to authorize improvement initiatives
  3. Training should be provided to those involved in continual improvement
  4. A single continual improvement register should be maintained by senior management

Answer(s): C



Which does the ITIL service value system discourage?

  1. Coordinated authorities and responsibilities
  2. Organizational silos
  3. Interfaces among practices
  4. Organizational agility

Answer(s): B



An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

  1. A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers' experiences
  2. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied
  3. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed
  4. Introducing SLAs for a service enables customers to see that the service provider is doing a really good job, so this improves satisfaction

Answer(s): B



Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

  1. Service level management
  2. Service desk
  3. Continual improvement
  4. Change enablement

Answer(s): A



What is a service?

  1. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
  2. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
  3. A tangible or intangible deliverable of an activity
  4. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings

Answer(s): B



Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

  1. 1 and 2
  2. 2 and 3
  3. 3 and 4
  4. 1 and 4

Answer(s): D



  PDF
Viewing page 16 of 46
Viewing questions 121 - 128 out of 356 questions


Post your Comments and Discuss PEOPLECERT ITIL-4-Foundation exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!