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Free PEOPLECERT ITIL-4-Foundation Exam Questions (page: 6)

Page 6 of 73
PDF with 356 Questions

What can be used to determine if a service is 'fit for purpose'?

  1. Availability
  2. Warranty
  3. Outcome
  4. Utility

Answer(s): D



In service relationships, what is a benefit of identifying consumer roles?

  1. It enables effective stakeholder management
  2. It provides shared service expectations
  3. It removes constraints from the customer
  4. It enables a common definition of value

Answer(s): A



Which is an external input to the service value chain?

  1. The 'improve' value chain activity
  2. An overall plan
  3. Customer requirements
  4. Feedback loops

Answer(s): C



What term is used to describe whether a service will meet availability, capacity and security requirements?

  1. Outcomes
  2. Value
  3. Utility
  4. Warranty

Answer(s): D



What is the purpose of the 'incident management' practice?

  1. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
  2. To capture demand for incident resolution and service requests
  3. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
  4. To support the agreed service quality by effective handling of all agreed user-initiated service requests

Answer(s): A



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