QUESTION: 26

What is defined as an unplanned interruption or reduction in the quality of a service?

An incident
A problem
A change
An event

Answer(s): A

QUESTION: 27

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Supplier management
Change control
Relationship management
Service desk

Answer(s): C

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QUESTION: 28

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

Restricting information about the improvement to essential stakeholders only
Increasing collaboration and visibility for the improvement
Involving customers after all planning has been completed
Engaging every stakeholder group in the same way, with the same communication

Answer(s): B

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QUESTION: 29

What varies in size and complexity, and uses functions to achieve its objectives?

A risk
An organization
A practice
An outcome

Answer(s): B

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QUESTION: 30

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

Deployment management
Release management
Change control
Service configuration management

Answer(s): C

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Free PEOPLECERT ITIL-4-Foundation Exam Questions (page: 7)

QUESTION: 26

QUESTION: 27

QUESTION: 28

QUESTION: 29

QUESTION: 30

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