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PEOPLECERT ITIL-4-Foundation Exam Questions
ITIL 4 Foundation (Page 7 )

Updated On: 17-Feb-2026
Page 7 of 73
PDF with 356 Questions

What is defined as an unplanned interruption or reduction in the quality of a service?

  1. An incident
  2. A problem
  3. A change
  4. An event

Answer(s): A



Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

  1. Supplier management
  2. Change control
  3. Relationship management
  4. Service desk

Answer(s): C



What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

  1. Restricting information about the improvement to essential stakeholders only
  2. Increasing collaboration and visibility for the improvement
  3. Involving customers after all planning has been completed
  4. Engaging every stakeholder group in the same way, with the same communication

Answer(s): B



What varies in size and complexity, and uses functions to achieve its objectives?

  1. A risk
  2. An organization
  3. A practice
  4. An outcome

Answer(s): B



Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  1. Deployment management
  2. Release management
  3. Change control
  4. Service configuration management

Answer(s): C






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