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PEOPLECERT ITIL-4-Foundation Exam Questions
ITIL 4 Foundation (Page 8 )

Updated On: 17-Feb-2026
Page 8 of 73
PDF with 356 Questions

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  1. Information security management
  2. Continual improvement
  3. Monitoring and event management
  4. Service level management

Answer(s): A



Which will help solve incidents more quickly?

  1. Target resolution times
  2. Escalating all incidents to support teams
  3. Collaboration between teams
  4. Detailed procedural steps for incident investigation

Answer(s): C



When is the earliest that a workaround can be documented in 'problem management'?

  1. After the problem has been logged
  2. After the problem has been prioritized
  3. After the problem has been analyzed
  4. After the problem has been resolved

Answer(s): A



Which is an activity of the 'problem management' practice?

  1. Restoration of normal service operation as quickly as possible
  2. Prioritization of problems based on the risk that they pose
  3. Authorization of changes to resolve the cause of problems
  4. Resolution of incidents in a time that meets customer expectations

Answer(s): B



Which practice is MOST likely to benefit from the use of chatbots?

  1. Service level management
  2. Change enablement
  3. Continual improvement
  4. Service desk

Answer(s): D






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