QUESTION: 453

As a member of an organizational change management team, a project manager must pass on any changes to the project team. The project manager needs to avoid any misunderstandings or resistance to help ensure that the project team will support any organizational change.
What should the project manager do?

Conduct meetings with resistant members to facilitate smooth project implementation
Meet with the team on a regular basis to ensure they are aware of changes
Influence the team to communicate any changes
Check with the team members on their willingness to change

Answer(s): B

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QUESTION: 454

A project manager is working on a software development project. A team member complains that since the project tasks are very simple, there is no reason to perform quality control. The project manager understands that removing the quality management plan from the project will also help to save money, which is important to the customer.
What should the project manager do?

Register starting the project without a quality management plan as a risk, and allocate the budget savings to the management reserve
Develop the quality management plan, as quality is as equally important as cost and schedule management
Get confirmation from management that the team member has enough experience to build software without quality control
Ask the customer to order an external quality audit after accepting the project deliverable, and decrease the budget of the project

Answer(s): B

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QUESTION: 455

A marketing team is developing ideas in order to revamp an existing product. The marketing executive reaches out to the project manager to make sure that necessary measures are in place for a successful launch.
On what should the project manager focus?

Ensuring that the team is also focused on the overall change management plan
Determining and aligning performance indicators that will help in assessing successful delivery
Planning for regular project updates to cover the status of critical deliverables
Ensuring that the scope management plan is in place to cover all related objectives

Answer(s): B

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QUESTION: 456

During the closing process, the project manager learns that one deliverable is not meeting customer expectations.
How should the project manager proceed?

Ask the customer to issue a change request with the information to analyze and provide a solution
Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
Contact the project sponsor and ask for help in negotiating the closing of the project with the customer

Answer(s): C

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QUESTION: 453

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QUESTION: 456