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Project Management Professional Questions 766–770 (page: 155)

Updated On: 10-Feb-2026

A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.
What should the project manager do?

  1. Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.
  2. Ask the project sponsor to make a decision on who will own the benefit and document the decision.
  3. Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
  4. Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.

Answer(s): A



DRAG DROP
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Drag the organizational characteristics on the left to the correct scenario on the right.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



A project manager is leading a small project with a low budget and a short, tight schedule. Many of the stakeholders are within the organization and have varying levels of interest.
Which approach should the project manager use with the stakeholders?

  1. Provide daily reports to maximize stakeholder communication.
  2. Minimize communication until project completion as it will be finished quickly.
  3. Share all relevant project information with the stakeholders.
  4. Schedule one-on-one meetings with stakeholders to provide project updates.

Answer(s): C



A project manager is working on an enterprise resource planning (ERP) implementation project that spans divisions within and outside the country. The project manager understands the importance of gate reviews and periodic checks.
Which of the following should the project manager leverage?

  1. Project management plan
  2. Governance framework
  3. Integration plan
  4. Project management office (PMO)

Answer(s): B



A project manager has been assigned to run an organization's first agile project. The project team has no previous agile experience. A high-level scope has been defined, but the team is not clear as to what to work on first.
What should the project manager do to address this situation?

  1. Hire an external consultancy service to help define the project scope.
  2. Work with the product owner to define the initial product backlog.
  3. Keep the project on hold until a detailed scope document is defined.
  4. Dedicate the first three sprints with the team to define the sprint backlog.

Answer(s): B



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